My $125 Security Deposit not refunded

[NJBM75]

Hi,

I have placed an order on 29th June 2023 for a HomeFios internet connection. I was asked to pay $125 as security deposit which I paid immediately on same day. But I have not received the internet connection activated on 29th June 2023 EOD. When I called the Verizon customer service on 30th June 2023, I was told that my order did not go through due to technical issues. They have placed a new order and asked me to pay $125 as security deposit again. I paid $125 again and I got the internet connection immediately. But I paid the security deposit $125 twice, i.e. $250 for my internet connection. Customer service told me that I will be getting my initial deposit of $125 refunded in 5 to 10 business days. But it has been 1 month I have not received my security deposit till now. I have been calling Verizon Customer Service and there is no proper answer/response on my money refund. They are not looking into the issue seriously. They have been giving me different updates/status just to pass the issue to next day/few days/week. I have spent many productive hours talking to Verizon Customer Support to get my money refunded. Still no proper answer/time when I will get my money.

Will I be getting my money back or not? How many days will it take to refund the money? Is there any escalation mechanism to talk to get next level support? Is there a process to raise dispute to get my money back?

Thanks in advance.

[kh-gary]

Hi NJBM75,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on the envelope icon that appears at the top right corner of this page. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.