Need better service / customer support

[saji1]

To whom it may concern:

I am emailing you concerning a problem, which I having been facing with Fios for the past few months. I keep getting calls from Verizon telling me I have to pay the bill on my account but I haven’t used Fios for a while. I have been calling Verizon asking them to fix this issue, and I have spent days trying to find an agent that will actually fix my problem. The agents have left several notes on my account every time I call and said they would take care of it but this is obviously not working since I keep getting constant reminders via email and phone several times every day for a bill I do not need to pay since I am not using your service. It is very annoying and distracting because I keep getting these calls during work. Here is a brief summary of how I cancelled my service:

We wanted to move to a new place but it turned out we couldn't until another week, so I called Verizon Fios on the same day and cancelled that moving order because I was not moving that day. They said not to worry and that Verizon would take care of it. Our services got cancelled after a couple of days, and I called many times to reconnect my service and spoke to various agents. They said that there was a problem with my connection and they could not reconnect my service. They even asked me to apply for a new connection. I had no Internet or phone connections for weeks and spent hours on the phone with Fios. No one even appeared at my house to fix my issue. Finally I had no other choice but to get another phone connection with another party and returned the Verizon equipment because it was sitting in my house without a purpose.

Verizon Fios was unable to resolve my problem and so I contacted another party for a new connection. Verizon had accidentally disconnected my services the first week of March and I haven’t had connection with them since, but to this day I’m getting constantly reminded to pay the bill on my account which I do not have to pay. The past few times I’ve called, the agents have been saying that my account is under investigation. I have no idea how long this investigation is going to take but it has been four months and I still haven’t gotten any updates. Please take my situation into consideration and help me get this cleared.

Yours Sincerely,

{edited for privacy}

[LawrenceC]

Hi saji,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.