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One-Bill Issues - Not Honored & Stalling Wireless Account

mastfalk
Newbie
‎03-30-2015 06:27 AM

I would appreciate help with this immediately this morning. I've been dealing with this issue since late last week and not getting any satisfaction.

We have One-Bill activated. I do not see NOR have I ever seen a line item giving me a one-bill discount. I was supposed to receive a discount and have had this active on my account since the beginning of its availability.

As of last August, I understand that Verizon has discontinued the one-bill discount and no longer offers this service to NEW customers? Also, when I go in to the local Verizon Wireless store to upgrade my cell phone, I am told that they can't make me any early upgrade offers (like Edge) due to my One-Bill. Apparently I'm a "late paying" customer becuase of one-bill. I have talked to the General Manager at the store and the Solutions Manager about this and it seems that nobody really understands the company policy on One-Bill or can resolve the issue. They tell me that my rates will increase if I remove one-bill. yet your website says that billing rates are not affected by one-bill:

http://www.verizon.com/support/residential/phone/homephone/billing/one-bill/general/98173.htm?pos=1

I would like several resolutions from this post:

A. Please clarify the one-bill policy - is there any discount due to having this?

B. Will it affect my billing rates if removed from my account?

C. Since it is not showing up as a line item discount, I would appreciate recieving a credit for my one-bill going back to the start of my Fios services with the company.

Can I get a resolution on this immediately? I am trying to upgrade services with my wireless account and need to have a receipt dated for TODAY so I can get reimbursement for a new phone from my employer.

Sincerely,

{edited for privacy}

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An Accepted Solution is available for this post.
ElizabethS
Moderator Emeritus
‎03-30-2015 07:17 AM

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.Please remember to check your spam/junk folder if you do not hear from an agent.

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