Online Billing Not Working

[Thombo]

For several months now, whenever I enter my credit card info to try and pay my bill, it displays the message "PIE Server is down". Really helpful.

Trying to pay via chat is also pointless. I click the submit button, but nothing happens.

It's been over a 30 minute wait to chat to an agent when the wait time was listed as "less than a minute."

I guess Verizon has more money than they can handle.

[devinpifer]

Hi @Thombo,

Same problem here.  When I enter my card number, it returns with the error you mentioned: "PIE server" is down.  So, I searched for "what the **** is a PIE server?"  It brought me straight to your post here. 😏

Funny thing is I just started using the website for the first time in YEARS.  I generally go to the store if I have a problem because I always thought the website. . .was kind of a pain to use. 😅

It seems like it's improved a bit—minus the bill paying part.

I don't plan on doing time on hold over this, but hopefully our 2 cents here will bring it to #Verizon's attention so they can fix it.  Good luck!

Cordially,

Devin

[vzw_customer_support]

Thank you for bringing this to our attention. Your feedback is valuable to us and always taken into consideration. To better assist you, please tell us a little more. Are you using your mobile device or a computer to access your account and make a payment? Do you access the Account Owner or Account Manager profile (authorized user)?

https://m.vzw.com/m/managepaymentmethods

~Maria

[vzw_customer_support]

Hi, we're just checking in to see if you still need assistance with your payments. 

-Melissa

[Heimdall]

I am also having this issue. I encountered the same error message upon trying to add a new payment method, specifically a VISA credit card.

The error message displayed after entering all of my information on this page:
My verizon - Addcard

Upon clicking the "Save" button at the bottom of that page, the Card number field cleared the data I entered, an orange line appeared along the bottom border of the field, and the message, "PIE Server down" displayed underneath the Card number field.

In regard to the questions you posted on 5/24:

• Are you using your mobile device or a computer to access your account and make a payment?
  I was using a desktop computer running Windows 10, accessing verizon.com through the Microsoft Edge browser. I was not trying to make a payment, rather update my payment method since my prior card is no longer active.
  
  
• Do you access the Account Owner or Account Manager profile (authorized user)?
  I verified on this page (Account Management - My Verizon) that I am the "account manager" and I am the only user/manager on the account.

Any assistance with this matter will be greatly appreciated.

[vzw_customer_support]

Hey Heimdall, I appreciate your attention to detail when describing what happened when you were attempting to update your payment method online. We are here to help. What happens if you attempt the same process through the My Verizon mobile application? Does the same thing happen if you add a new payment method vs updating an existing?

-Joseph

[vzw_customer_support]

Hello Heimdall. We wanted to check back with you to see if you still needed assistance. If so, please let us know. We would love to continue to help. 

~Ivone

[lunamoon123]

I am also having this error right now. It wont let me add my bank account information and saying the PIE server is down. So i cant pay my bill and DO NOT WANT LATE FEES for something that i can not control.

[vzw_customer_support]

We're sorry to hear about the trouble you're running into when trying to manage your payment methods to pay your bill, lunamoon123. We know how important it is to manage your account and would be happy to help right away. To better assist, we'll be sending a Private Note.

~Izzy

[kh-gary]

In order to keep discussion on the community current, this topic has been locked to prevent new replies. If you have a similar question or issue that you wish to discuss, then please feel free to post a new message on the most relevant board. Thanks!