I have been a loyal verison customer for the last 10 years and have a good payment history. About 4 months ago in May 2018, I was reviewing my services and explored an option to move to a two year term contract with Verizon to lock a better rate. The agent in the chat session was very helpful and assisted me with the process and promised a gift card of $100 if i renew my services. His exact words were "...and yes! you will get the $100 gift card as well ..." He promised i would receive my card within 24-48 hours and i should then claim it. I check again with online chat agents in early September only to find out that no gift card was included in my offer. The exact words were "...However, I am not able to find the $100 gift card with your plan.. " When i confirmed the agent that i have full chat history to prove the terms of the deal and the gift card, he confirmed that he just ordered another $100 gift card which i should receive in 24-48 hours. Today on September 17, 2018 i checked again and i was told this" Let me break this down to you, I double checked and there is no mention of the Gift card with the deal of renewal and neither the same can be seen on the account, but yes since you are claiming that the agent promised, we value your loyalty with us and I checked and we can give you a $50 credit on your bill to reimburse the miscommunication that was caused". I am right now chating with another representative who has just confirmed that "...I understand, I double checked and there was no mention of Gift card with the deal, but yes, we value your loyalty and we will not able to give you $100 gift card. But yes, I can give a $100 credit to you on your bill.... ". I have frustrations at various level; (i) In which world an email takes 24 hours to deliver, especially by those offering to provide fast internet services" and more importantly (ii) is this a way to treat a 10 year old loyal customer. I am EXTREMELY DISAPPOINTED..
Hi FKA,
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