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On 2 Nov 12 I went online, as I do every month, and scheduled my verizon bill payment for 22 Nov 12, the due date. I got a confirmation number at the end. I double checked a few days later, as I always do, and the bill pay history showed the bill scheduled for payment on the 22Nov12 just as I set it up. Today, Monday, 26 Nov 12 I checked my balance with my bank, and the money was not deducted by Verizon. I went online and the bill is shown "PAST DUE PAY NOW". Whooooa. NOT correct. I call Verizon, and customer service says pay again and get the late charge fee and my record will show I payed late. In over 40 years of bill paying, I've NEVER paid any bill late, ever. When I was younger, and poorer, I went without eating a few meals to never be late on an honest debt. I expect VERIZON to fix this. I want them to deduct my money, using my confirmation number, and clear my record to show the bill was paid on time. I refuse to "pay my bill" a second time, and get a record I paid late. Not happening. Verizon has a confirmation number, I gave it to them again, they can use it to debit my bank. But I will not accept a LATE FEE or a record of LATE PAYMENT because the VERIZON system was faulty. Their fault, their problem, not mine.
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I paid my bill on May 29th, 2024 for my Internet and a streaming device I really didn't need. I got my confirmation number and it even says it on my payment history about my lastest payment. After a few days go by it says my account is overdue and I need to make a payment for 127.15 that paid for on May 29th. They are telling me that it didn't go through. If it didn't go through why do I have a confirmation number that says it did go through. And it is recorded in my payment history too. So why do I need to pay again for. I'm on a fixed income and I make sure all my bills are paid off right when my money comes in. I don't know how they claim that it didn't go through but my account records are saying that it was paid off and gave me a confirmation number. So now I'm going to have my service cut off because they claim I didn't pay my bill. So how do I get this resolved. It's not my fault, I have proof that I paid my bill. I see nothing saying that my payment didn't go through. Now I have to deal with late charges and I have always paid my bill on time. If I can't I'll have a third party app ( Deferit) paid for it and I make 4 easy payments paying it off. But I refuse to pay again. Help!
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