Have spent 5+ hours over a period of multiple days being transferred around customer service. I need to unmerge / unlink an old Fios account from my current wireless account so that I can connect my current wireless account. There is no option to do this online, even though the old Fios account is no longer active. No one helps, no one knows how to do this, and yet it seems SO SIMPLE. Could not be more frustrated.
Hi lgoldstein514,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
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