Verizon claims I did not return equipment

[dickice]

This has been going on for over a year. I had stopped service in August of 2014. Went to return my equipment but the letter that accompanied the return box stated I had 6 boxes to return., I have 4 TV's and only 4 boxes. And my bill always has me paying for 4 boxes not 6. I had an issue with a defective box early in my service and they sent me a replacement. I sent the defective box back in 2012. Tracking number I finally found after going through tons of paperwork and bills UPS GROUND {edited for privacy}. (not my fault that UPS does not track after 90 days) I had an issue with my HD signal so I had a tech come out to fix the signal. While he was here he switched out my DVR box for a newer version. I know they have record of the tech doing the house call but no record of the DVR box switch. I guess they never updated their records so now according to Verizon I have 6 boxes. So if it was never updated that I received a new DVR box, wouldn't they have received a DVR box from me that they did not have on record ??????? I visited the local Verizon store where I originally brought my equipment back and the flunky staffer said it was taken care of until I got a bill for $1,100.00 and spoke to a manager (convenient they don't have access to whatever information that I needed to get from him). I told him I returned the equipment here and you would think they would have the receipt from my transaction (from a month prior) but they did not. The manager said he would credit the account in 1-3 billing cycles. Fast forward a year later. Calls from credit collection agencies and no help from Verizon. I have perfect credit and they better not screw that up for me because they can't keep track of their own inventory. Any suggestions on what to do???????

[LawrenceC]

Hi dickice,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.