Verizon ignores service member while deployed. Service member leaves Verizon.

[DisaptdCstmr]

I set up my fiances cable and internet for her as she is deployed in Afghanistan. The representative we dealt with and spoke to arranged a plan for us that she promised me would not be more than $131 a month after fees and taxes. The first bill we received for half a month of service was over $250. The second bill we received not fifteen days later was for an additional $350. A total of over $500 for not even two months of service. Two weeks ago, my wife reached out to the account representative who had set us up. She emailed her from Afghanistan. The rep has yet to email back. I called Verizon four times last week. The first time an individual told me they would put a note for the rep to call me back asap. I never heard back. Two days after that call, I called again. I was disconnected before I could finish stating what my issue was. That rep never called back. I called back after five minutes, spoke to new person. I made sure they took a call back number for me. Disconnected again fifteen minutes in. That individual never called back. Finally, I called back a third time in under an hour. This time...I'm so lucky...I was not disconnected. However, the individuals at the customer service level are not able to perform the tasks I needed. He constantly repeated things I already knew about my bill, and referred to past calls etc. He refused to let me speak to a supervisor. He attempted to reach the account rep that set up my account to get the details to get things sorted out. He couldn't He told me he would leave her a note to call me, she hasn't. Later that night, I wrote this rep an email letting her know that if I did not hear back from her, I would be leaving Verizon for a competitor. I also let her know I would be sure to tell every single service member and willing ear about my ordeal in order to dissuade them from using Verizon. She must not care...I never heard back. I've had Verizon for the past few years. Things were ok. Which I suppose was the problem. Since I didn't have any issues, I never experienced the disdain and ambivalence they feel toward their customers and customer service. After this experience and the disrespect they have shown for customers and service members, I will be leaving Verizon...thank god I'm within my 30 days...and I will never ever look back. Good riddance.

[ElizabethS]

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