Verizon refuses to close my account.
RDHT
Enthusiast - Level 1

Verizon refuses to close account. I've tried since May of 21. The account has no devices or services so I can't even log into web page. I've been kept on hold for over an hour on several occasions with no answer. The account has a credit balance and they just send a credit statement. And, close an account is not an option in their "Support" tab. Frustrated!

1 Reply
KH-OrnEsh1
Moderator Emeritus


Hi RDHT,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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