Prior to Verizon logging wi-fi calls on Verizon Bills as "wi-fi" calls in 2020, what location was used on the Verizon Bill under the origination column since no cell tower was being pinged. I believe it was the area code of the subscriber's cell phone number, but have been unable to verify this even though I have made multiple calls to Verizon customer service (the last one 2 hours) since 2019. Could someone please confirm what location for wi-fi calls was logged under the origination column prior to the 2020 change.
Hi, there! You may be able to locate the Wi-Fi calls prior to 202 under Enhanced Address Book. When HD Voice includes Video Calling, customers can easily determine which contacts are Video Calling-enabled with the Enhanced Address book feature. *Andrea
Please also see our Wi-Fi Calling FAQs page, found at the link below. Does it help find the information you are inquiring about?
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