$100 Amazon Gift Card

I received an email yesterday for a link to redeem my Amazon gift card, but when I log in I only see the link to the Amazon Prime and Echo offers. I contacted customer service yesterday and after an hour on chat I was redirected to call Parago, which turned out to be an automated service for the Verizon Visa Gift Card, with no possibility of speaking to anyone, and no option regarding the Amazon gift card. Can anyone help please? Thank you.

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Re: $100 Amazon Gift Card
Moderator Emeritus

Hi lismercynovas,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.