$100 Amazon gift card back friday promotion


So what's going on with this $100 Amazon gift card for siging up with fios during the black friday promotion? (2018)

I can't get any answers from support reps via live chat or the phone.   The "check status" button on my main account page is now gone.  

It was in a "processing" state since april of LAST year.

I almost forgot about this, but i am not willing to let this slide.

Re: $100 Amazon gift card back friday promotion

Hi matic,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.