$100 gift cared - no tile on account

After 3 phone calls, numerous chats with agents and many attempts, I still do not have the tile on my account to redeem the $100 gift card. I received a "oops you can now redeem" email but that does not work. I have used the app on 3 phones, cleared the cache, etc. on my laptop, changed browsers. Nothing works. Can the gift card  be sent via snail mail or a simple link in an email to redeem? Please help. This is beyond frustrating.

Re: $100 gift cared - no tile on account
Moderator Emeritus

Hi ad23,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.