I’ve been a Verizon wireless customer since 2003. The days of the Nokia brick phones. Over those years, I have rarely if ever had a customer service concerns. I currently travel a lot to help support my daughter with her Olympic aspirations. Most recently we were in Europe twice in August to do just that. I tried signing up for the monthly international plan from 7/26/[phone number removed per the Verizon Terms of Service]/26/24 for $100 per phone vs the $10 a day travel pass. I’ve made multiple calls to get it fixed vs the $592 bill I have now. I’ve reached out via chat and via live calls. They have no record on file and also can’t do anything to correct or credit the situation. The bill would still be $343 which is appropriate. After I pay this bill in full, it’s time to migrate to a different carrier. It’s crazy to me that $200 after having spent over $35,000 in 20 years time is the line in the sand but loyalty amongst current Verizon users means absolutely nothing. It’s about new accounts for Wall Street numbers. Beyond disappointed but it is what it is. Even promised calls from a supervisor to correct the situation haven’t occurred.
- A former dedicated and loyal customer!
Dr. Dan
Start a new topic or ask questions in the open forum.
