I signed up for Verizon Fios, one of the reason was because I was being offered a $200 credit towards Nest/Google Smart Home products. I met all the requirements, signed up with auto pay, had my service for well over a monthy, etc.
I received an email saying my $200 credit was ready to be redeemed in both my email and app. I followed the link provided, added my products to my cart and proceed to check. Once in check out, I received tha message that said, "Sorry, we aren’t able to place this order until your Verizon service is fully provisioned. Please try again later or contact 1-800-VERIZON for assistance" So I contacted Verizon. I am told there was a "glitch" with the system and they were working on fixing it. I was also told my problem was "escalted and someone from Verizon would be in touch with me in a short time once it's resolved." That was 4 weeks ago.
The follow week, I tired again to complete the process and order my products. I again recieved the same message, "Sorry, we aren’t able to place this order until your Verizon service is fully provisioned. Please try again later or contact 1-800-VERIZON for assistance" I contacted Verizon again, this time spent over an hour on the phone and was told they would escalate my case (still no answer). I asked if they could just place the order over the phone so I didn't have to continue to waste my time however I was told the only way to place the order is via the link. That was 3 weeks ago.
Last week I tried again and was given the same message. This time when I called I was told it was because my account was not fully completed until August 26th so I would not be able to redeem my promotional items until after September 30th, (even though I received the email to redeem my reward on September 1st) None of this made sense to me since Verizon installed on August 7th, but at this point nothing has surprised me. I think they want to get you so infurated that you give up or forget about it.
I tried again today (October 1st, almost a full 2 months since install and over 4 weeks since I began this nightmare) to redeem my reward and guess what....."Sorry, we aren’t able to place this order until your Verizon service is fully provisioned. Please try again later or contact 1-800-VERIZON for assistance" Even though the last time I called I was told I would be able to redeem my reward after September 30th, I am still unable!
And guess what, I am still waiting on someone from Verizon to contact me back from 4 weeks ago!!! This must be a scam!
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