We renewed/upgraded our account on October 18 and the representative I spoke to said we were eligible for the $200 Google promotion. We received an email after we set up the new/upgraded account that explicity stated we were eligible. Then we noticed that they'd not canceled HBO -- which we had asked them to do, we called and they removed HBO and sent us another email which I didn't read carefully, but it did not have the promotion listed.
Just got off a chat with a rep and was told that we were not eligible, even though I told them about the first email. They ended the chat without answering that question. HBO was not part of the promotion -- just the base service.
I agree with all other customers who had this issue -- it is a scam/bait and switch.
I am pretty upset about this -- especially since we are now locked into two more years.
Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.