$200 Google Promotion

I signed up for service on October 2nd, when there was a promo for $200 towards google products and a gift card. I got the email showing that it was included in the special offers, along with the list of services and an estimate of my bill. 

Every time I logged into my fios portal I would get a notification saying my credit was on the way, then halfway through November it just disappeared. I called in to ask about the promo and how to redeem it and the representative said I should have gotten an email with the credit. As for the gift card, it was processing (which I haven't received yet either). They said they will look into it and will contact me back to update me of the status. It's been about a month since that phone call and there hasn't been any updates or contact.

Has anyone been able to get the $200 credit and gift card or is this a switch and bait scam they're running?

Re: $200 Google Promotion

Hi cameraniko,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.