$200 credit for contract renewal

I believe this recent google product promotion is indeed a scam. I’ve spent the last two days trying to “redeem” the credit with no results. Trying to do so through the email I received was fruitless as was spending over an hour on the phone over the last couple nights. During the most recent call I was transferred around from department to department and repeatedly placed on hold. According to the email I received the credit is due to expire. Based on the number of similar complaints I saw when I googled(ironic huh?) the issue combined with the obstinance ive encountered trying to resolve I’m cant help but believe that the whole thing is intentional.

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Re: $200 credit for contract renewal
Moderator Emeritus

Hi Crescent78,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.