$200 google credit and $100 prepaid visa not working

Recieved an email today lettimg me know that my $200 credit and $100 gift card were ready to be redeem. I have tried in vein to actually get the redemption process to work to no avail. I have seen a number of posts here that others have run into similar issues, seems like a theme. Already spoke to someone in customer service who was clueless. How do you actually get this to work? And who is going to get the time back that i have wasted? Disappointed 

Re: $200 google credit and $100 prepaid visa not working
Moderator Emeritus
Hi Scctny86,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.