$25 a month for 10 years for Fios with Wireless plan - offer accepted and verified, but billing not updated
Enthusiast - Level 1

In December 2022, my wife and I accepted Verizon's offer (form : ACQ_H_WB_1222_WB 664660873) to get Fios 300/300 Mbps speed at $25/month guaranteed for 10 years with AutoPay through a qualifying wireless plan. 

The Fios was installed on January 6th.  We were told the $25/month bill would be reflected within one or two billing cycles.  Our bill for January was $49.99, and for February was $39.99.  Notice of the March bill (due March 27, 2023) was e-mailed to our account on  3/8/23, and is again in the amount of $39.99. 

How do we go about getting the bill corrected to reflect the plan we are on?  I have extensive documentation available to view on-line if a human being at Verizon is available to access it. 


Re: $25 a month for 10 years for FiOs with Wireless plan - offer accepted and verified, but billing not updated
Moderator Emeritus

Hi @25-a-month-10-yrs 

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

Customer Service Rep

Hi! My name is Bella and I will be more than happy to assist you! 

I will send you a private message to address your concerns, is that ok