- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello everyone,
It seems I also am a victim of poor advertising practices, I signed up in April for a May 1st Installation, where I was expicitly told I would get a 300 prepaid visa card with the current promotion. The installation was okay even though they never provided hdmi cables and the wanted 50 dollar per line just to drill a hole in the wall. None of this was ever told to me ahead of time. Then after installing I had extrememly poor wifi serv ice in my house, they provided no solution but having for me to buy a repeater and router. I now have three routers in my home for a 3 bedroom apartment. So I decide to let that all go and inquire about my Gift Card. I was just told that the promotion offer does not show in my account. I dont understand why as I signed up with a two year contract because of the gift card. if not I would have just stayed with the same cost and have no contract. I dont find this fair, as I have been more than patient, and I left Time warner just because of this gift card. Does anyone know what I can do? Do I have to file a complaint with the better business bureau? Thanks for your help in advance.
Solved! Go to Correct Answer
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board. you will find a link to the private board where you and the agent may exchange information.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
It seems the same thing happened to me (back when I joined FIOS though, it was $200). Never received it (I even had documentation to prove I was owed this $200 visa gift card). After several months of back and forth, I finally told a supervisor to cancel my tv, internet, phone and wireless accounts with verizon and that I was going back to Direct TV with AT&T wireless starting the next day. They gave me a $200 credit plus free premium channels for 3 months. BUT it was like pulling teeth and three months of phone calls- time that I'll never get back. WAY TO GO VERIZON CUSTOMER SERVICE!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@steams 185
I guess I will have to call a supervisor when I get off work, I cant believe it has to take this much work, not counting the 7 hour installation process for fios. If I cant get help from them I will have to file a complaint with the BBB. I dont want but it seems it might be the only way. Thanks
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board. you will find a link to the private board where you and the agent may exchange information.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Thank you for allowing us to look into this matter we have closed out your private support case. If you do have additional questions in the future, feel free to post them here.
-Amanda_M
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I am having a similar issue with the above comments. I signed up for Verizon Fios in the April/May timeframe with the with the understanding that I would receive a $300 VISA giftcard. I haven't received any information about the giftcard so I am extremely frustrated, especially since the service that I am receiving has not been better than the service that I was receiving from Comcast. Can someone please contact me to get the giftcard that I am deserved!!
Thank you.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi LBell104,
You can check the status of your giftcard here:
http://teleproducts.verizon.com/promo/
Or, you may contact a support agent through Contact Us.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello.
I'm a new Verizon customer. My service was installed on 2014-11-04. I took a Spanish package triple play bundle 2-yr contract. It includes FiOS TV (spanish package programming), 75/75 mbps internet, and digital phone line. The promotion is $150 Visa Card and 1yr free subscription on Netflix. Since i got my service installed, I haven't gotten any information about the Visa Card and Netflix subscription.
Would you help me, or guide me on how to have the promo honored?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi DespiseLiars,
Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please use Contact Us, or visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I'm sure we would all love to use Verizon customer service, however, they are useless. I too was promised $200 gift card back in May of 2014. I had a phone message offering the reward for being a loyal customer. I renewed my contract for 2 years (BIG MISTAKE) and even had an online conversation with an agent over the Summer who AGAIN confirmed that after 90-days from signing up I would indeed get my $200 Visa gift card. Now of course I've been told it was not in my contract and that the wonderful customer service reps say they have no control over what was told to me prior.
So, I've since reduced my service to less cable channels, saving $20/month. Additionally I will pay Amazon Prime $99/year so I can watch HBO on my smart TV and not pay the $240 year to Verizon that I would have, if they had only give me the $200 visa gift card.
It seems they treat NEW customers better than their existing customers. Come May 2016 it will be BYE BYE verizon. You can keep your false advertising and I will open a case with the BBB.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
You'd be better of reporting them to the Better Business Bureau. It is doubtful anyone of their agents will do anything but give you the run around and say it was never promised.
Hopefuly you did not sign a 2-year contract as I did.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I was just on the phone with the rewards deparment and they claim that because of a current promotion on my account, Customer Service didint add the gift card to my account. I was promised such promotion on the website as that was due to the bundle package. I was told I would get that pricing and that I would get the gift card. Which is why I signed up for two years. Had this not been the case I would not have signed up, he said I should call customer service since he cannot do anything from there. Customer service sent me here, I can seel that this will begin a back and forth which I will only be given the run around. I dont find this to be fair.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Same problem here - except I was promised a $250 VISA card. We signed up online in March 2014, ordered the required bundle, have paid all of our bills on time, but have heard NOTHING from the company regarding their keeping their promise to send out a prepaid card. I can tell that with all the postings I've been reading that this is another giant corporate scam. It appears that thousands of people are being denied what they were supposed to get or are simply being given the corporate run-around in the hope that they will simply give up. Very clever, Verizon, but I suppose with your sad reputation for customer service, I should have expected nothing less. Maybe you can dig real deep into your incredibly cash-lined pocket and give me what you said you would?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Dont expect anything, I tried to be reasonable, they will ask you to post in private forum and then just give you a simple no. Even though they will admit to being wrong. Even after filing with Better business Bureau they will day, it only applies to tripple play, even though they said by the phone it works with double play.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello ansyder112
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
asnyder112,
We are happy to investigate the Gift Card, but can not take any action without your account information. Having asked for this information multiple times without response in your Private Support Case we have now closed said case. If you still require assistance please make a new Post.
-Adam_VZ
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
asnyder112, due to multiple failed attempts to reach you we will be closing this private support case.
If you need further assistance with Verizon service feel free to send us another post.
Thank you.
^Matthew
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I've also been tricked into this Visa gift card scam! The best part is, I made a post related to this before and my problem was sent to Executive Escalations where, of course, they never received the reward information from when I signed up. So I was forced to call Verizon and be put on hold for at least 15 minutes. I hung up in the end because I should have to fight over and over for something that was promised when signing up. Verizon is offering the same promotion I signed up for in FEBRUARY 2014, yet they can't find my information or provide some sort of customer service. I definitely won't be renewing my contact and will be counting down the days until I can go back to comcast.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi rnovack28,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I've had the same problem since I signed up online for 2 years of FIOS Internet, TV, & phone in February, 2014. I was responding to an offer of $89.99/month for the first year and a $250 VISA prepaid card. I have not received the VISA prepaid card and have spent considerable time (3 frustrating phone calls) trying to get Verizon to live up to this offer. I still have the original promotion mailing and see the same promotion weekly in an ad bundle i receive via USPS. Verizon's customer service takes forever to reach, says I didn't sign up for the $250 prepaid card offer, and gave me a hard time about escalating this issue. Seeing all the complaints in the forums about this issue reaffirms my suspicion that this is a scam.
Verizon's default on the original offer, plus the surcharge for sports I never watch, plus the lack of TCM and PBS On Demand, the exasperating phone menu and website, extremely poor customer service, and annoying promotion phone calls and emails have convinced me that signing up for FIOS was a big mistake.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi SusanF0,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
