*sigh* I signed up for the triple play HD package with Fully Loaded HD free for 12 months and a $350 gift card. When my fully loaded programming wasn't activated, I called and was told that the sales agent {edited for privacy}" was not authorized to offer me both the fully loaded promo and the $350 gift card, so I needed to choose which one I wanted. Incorrect, I have a signed contract (I can provide a copy) with the terms I agreed to, if Verizon has a problem with their sales team it is an internal matter that needs to be settled internally, don't make it the consumers problem. I got my fully loaded premium package turned on. But lo and behold, I login to my account several days later and there is a message that my $350 gift card has been cancelled. So I called and went through this all over again. I have called a total of 4 times, every time, my gift card is on its way. I have even asked to get {edited for privacy} on the phone, your agents tell me they don't do that, and she doesn't return messages left at her local office number. Is it my understanding that you are breaching your contract that you have signed with me? A yes or no answer will suffice at this point. What you don't seem to understand, is that if you breach your own contract, I am not obliged to pay your early cancellation fee. Please let me know how you would like to proceed.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.
Start a new topic or ask questions in the open forum.
