4 Months Billing Nightmare Starts - Check your bill
SI_2014
Newbie

When I called Verizon back in August I was given a competitive pricing because  what I was paying with Time Warner was much lower than what Verizon was offering.  However, the sales rep and a customer rep assured me that my bill will match Timewarner. The rep offered me $20..00 sales and promotion discount per month( NEVER MENTION ONCE IT WAS ONLY FOR 1 YEAR  AND I'M IN A TWO YEAR CONTRACT)  which still won't match my tw bill so she then went and spoke to her supervisor who approved an additional $20.00 which would match my tw bill. She said I cannot put on this discount that my "supervisor approved"  you will need to call after your first bill and that Im making a note of it. So you should have no problem's when you call. 

After my first bill I called and it was fine, I received the discount, 2nd, 3rd and 4th  bill was okay as well,  5th bill no discount. I called and was told by supervisor Eric id # 149198 that there is no notation of that anywhere in my account. I asked him to pull my phone conversation with that rep and get back to me. He said I will need to write to their correspondence department to put in a request. Eric said it must be some mistake that Im getting a $20.00 additional discount because he saw a rep applied it to the other previous bills. He made me feel like I was doing some sort of scam.

Once again VERIZON is making me feel like a big liar. For $20.00 they are so nasty and rude.  I would have appreciated if the sales rep have said there is no discount rather than lied to me and have me locked in a 2 year contract and then offer to terminate my contract just for $20.00 which I was told that I was entitled to. 

Verizon please don't promise customers a good deal to get them in. I know $20.00 is not a big deal for many people but it goes a long way for me and honestly speaking I wont mind paying that $20.00 if I wasn't told about it. 

So now my bill is $25 over  what i was paying  tw and after a year it would be $50 and over. 

Just to be clear I never had any billing issues with tw it was just the fact that they don't have contract and every 6 months I had to call to get myself back into a promotion. I liked the idea of 2 years one call ..done. Now im calling every month. What have I got myself into. 

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Re: 4 Months Billing Nightmare Starts - Check your bill
ElizabethS
Champion - Level 1

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.Please remember to check your spam/junk folder if you do not hear from an agent.

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