$400.00 Gift card not received
Enthusiast - Level 1

   I signed up online in the beginning of August for Fios BECAUSE of a promo for a $400.00 gift card.  With this incentive it was the best deal for cable and internet at the time.  I read and reread the deal until I was blue in the face and the deal was clear.   You get a free tablet , with data plan subscription, AS WELL AS a $400.00 gift card, or you could opt for no contract and forgo the card.  I even took a picture of the ad because I was reading customer posts about verizon not honoring their deals.  Well, here it is mid November, and no gift card.  I just called VeriZon, and was told that there is nothing on my account about a gift card, only the tablet.  I could have cared less about the tablet, and in fact didn't even get it.  I did care about the gift card.  The writing onthe promo was specific, andI even reiterated during my chat on setting up FIOS service with the agent, and he said I would get the card.  Now, I am told I am not eligible.  Not why, not that it wasnt an incentive, just that I'm not eligible.  DO THE RIGHT THING VERIZON-I want and expect my gift card. 
I would like my complaint handled by an agent, or I will post this complaint to every media forum that I can get my hot little hands on, and I will warn everyone and anyone that I can not to believe a word that you say.  Thank you

Re: $400.00 Gift card not received
Moderator Emeritus

Hi staci,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.