$400 Visa Gift Card Not Received
bgasche
Newbie

It has been over 90 days of my activation date and still no $400 Visa Gift card as promised. As like so many other Verizon customers, I received the check status notification postcard and activation pin # postcard about a month ago. When I called customer service for promotions I was told that the card was mailed on Jan 23 which was over a month ago. The representatives explaination was that the delay may be caused by the inclement weather in the north east. I am hoping that this post will help me connect to a Verizon agent who can resolve this issue and honor the promotion as promised.

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1 Solution
LawrenceC
Moderator Emeritus

Hi bgasche,

Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue. Please remember to check your spam/junk folder if you do not hear from an agent.

View solution in original post

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98 Replies
maholmes97
Newbie

It is amazing that I am not the only one who signed up with Verizon with the promise of a $400 gift card and never received it.  I have made multiple inquiries with customer service and have received a conflicting responses.  First I was told that it was in the mail, that they do not have record of my ability to receive, and most recently that I must have made a change in the service which makes me ineligible.  I am beyond frustrated because now my service skips out and sometimes the on demand system doesn't work properly. When my contract ends, I will not be renewing with Verizon.  I pay a lot of money every month for this service and to see that others are also experiencing the same issues I am is even more aggravating.  If you promise someone a $400 gift card then they should receive it with no games.  And if you claim your service is superior it should be.  I think I am going to escalate my issue to the board of public utilities in my state because it just upsets more as I write and read these forums. 

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LawrenceC
Moderator Emeritus

Hi maholmes97,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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chhong
Newbie

Same,  I also signed up with Verizon Fios because of a $400 pre-paid visa card and I have never received it. I've contacted verizon many times, they promised that the pre-paid card would arrive within 2 weeks. Now it has been over 2 years. This is a total dishonesty. Now that my contract is up, I'll definitiely end my service.   

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LawrenceC
Moderator Emeritus

Hi chhong,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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Jzap86
Enthusiast - Level 1

I signed up in November with the promise of a $400 gift card and a voucher for a tablet at a Verizon store. I talked to 5 different agents on the app and they all gave different answers as to where the cards are. Two of them told me I had to go to a UPS store and ask them where the card was. Why would I waste my time for their mistakes? It's baffling. I work in sales and this is the dirtiest thing I have ever seen done. I have decided to go back to Xfinity. They might not have been the friendliest but they never lied or promised perks like these and never delivered. If you are reading this and hoping it will help your chances of getting what was promised to you then I suggest you just leave and fins a different company. I'm unbelievably disappointed.

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ElizabethS
Moderator Emeritus

Hello Jzap86

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

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maryz413s
Newbie
This $400 visa card promo is one big scam. Agent came to my house, signed me up and still no card. I even emailed a copy of my sales receipt to customer service showing the promo and they still tell me I was never signed up for it. No one ever got back to me. Good bye for good verizon back to time warner for me! I refuse to do business with such a dirty company...
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LawrenceC
Moderator Emeritus

Hi mary898s,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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redchilicat
Newbie

We also have not received our $400 gift card and when I try to log into the rewards link on the postcard that was sent it says user name not recognized.  In addition we are part of the customers sold to Frontier (thanks a lot Verizon, Frontier sucks)  so I cannot even get through to a Verizon agent because they recognize my number as a Florida number so all I get is a recording telling me to call Frontier and they have deleted my online account.  I tried sending a message on Facebook and was given a generic contact Frontier reply and then nothing.  I am not pleased AT ALL with Verizon or Frontier and have a good mind to cancel and go back to my former provider.  

PLease do not tell me to call verizon because they will not let me speak to anyone!

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LawrenceC
Moderator Emeritus

Hi redchilicat,

You will need to contact Frontier, as they now have responsibility for your account.  You can find contact information here:

http://meetfrontier.com/

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ivanmcruz
Newbie
I also have not received my $400 visa card as promised. Frontier isn't any help, referring me back to Verizon. It's been well over 90 days now.
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raidensix
Newbie

I have the same issue. Service started in October and still have not received the gift card. Got an e-mail on December 6 it would be sent in the next 30 days. Got nothing. Online chat with Agent Jasmine said it will be sent out on March 4

and still nothing received. A little help, please.

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ElizabethS
Moderator Emeritus

Hello raidensix

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

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raidensix
Newbie

I received the card today and was able to activate it. Thank you very much for your assistance.

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jprinski
Newbie

Unfortunately, I have not been able to recieve help through the phone number listed on the rewards website for the $400 gift card (1-888-397-0765). There were no options to speak with a person about a gift card that has not been recieved. I got an email on 3/21/2016 stating that my reward was being processed. I then checked the verizon.com/rewards website and it states that the reward was mailed on 1/22/2016. I also have not found an approprite way to get help. The Ask Verizon tool directs me to the phone number and the contact verizon support takes me the Ask verizon or here. I have not recieved the reward and was hoping to get some assistance regarding when this will actually ship. Thank you.

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ElizabethS
Moderator Emeritus

Hello jprinski

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

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bittersweetlily

Like others in this thread, I have not been successful in getting details about my AWOL gift card. I received an email in mid-February that my reward was being processed and would be mailed out within 30 days. That was two months ago.

Additionally, I received a postcard in the mail with my login information for the rewards status site. When I attempted to login (and I have made such attempts across multiple browsers and computers), I receive a message that my username is not recognized. 

So, I appear to be stymied in my attempts to find out the status of the card.

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bittersweetlily

And, I still have not received my Visa gift card.

I spoke with an agent in April, who told me that my card had been mailed in March. And, here we are in mid-July, and no card. So, unless my card is being delivered by a carrier pigeon with a bad sense of direction, I was lied to by the agent. 

I want the card I was offered. I held up my end of the agreement by paying on-schedule and over the agreed-to period of time. In return, I should have received the card, I was promised. My patience has not been rewarded up to this point. It's about time it was.

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LawrenceC
Moderator Emeritus

Hi bittersweetlily,

We have reopened your Private Support Case. Please access your case through your profile page by following the instructions posted earlier in this thread. The support agents do not monitor the public boards and will need to hear from you in the Private Support area before they can begin assisting you.

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ElizabethS
Moderator Emeritus

Hello bittersweetlily

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

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