44 days and counting of Verizon not fixing a bill

hoodayer
Newbie

In November, I switched carriers away from Verizon due to lack of service in my own home. Verizon let us out of the contract and requested that we return our devices in exchange for credits on our final bill (amounts were still owed on the devices, but they would credit that off our bill once we returned the devices). We returned the devices in November, but the final bill showed an owed amount of over $1,400, because no credits was not applied. Verizon acknowledged the error when I called, and said the bill will get adjusted in 2 days or so. It is now Day 44, and I have called Verizon 8 times, visited the store twice and spoken to people in a number of roles (Customer Service, Account Services, Operations, Store Managers), and every person I talk to is still saying 1 or 2 days. My balance, which I have been instructed not to pay, is now outstanding, and I am receiving automated emails from Verizon threatening to report me to the credit bureaus. If this happens, my credit will be decimated, and it will take 2 years to fix that. I am researching what paths I can take to force them to finally adjust the bill (FCC complaints, arbitration summonses, court, and more). Why is it this difficult for Verizon to fix a bill that they have already acknowledged is incorrect? Who can I speak to to get this resolved TODAY? 

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vzw_customer_support
Customer Service Rep

Hello, hoodayer, we know it's important for your account to be adjusted for the returned phones. So we can best assist, we will be reaching out via Private Message.

-Lauren

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