$50.27 credit card charge for VERIZON*DIGITAL CHAT E. ... monthly bill? I used chat because I could not receive help any other way. The chat rep signed me up for Verizon wireless. I received a sim card and then my phone wouldn't connect at all. After I was transferred from one chat rep to another and 4 others, I was told that I had to remove the sim card in my phone and put in the new one. That could not be done after many attempts. Finally a chat tech was able to get my phone connection working. I used to be on my daughter's account but she moved to a different carrier. The Verizon phone system would not hook me up to anyone who could help and I couldn't even register online with Verizon because the system was down. I would like the charge reversed and had been satisfied with Verizon for many years.
Did you get your problem resolved?
I never agreed to the CHATE charge I see on my bill. Therefore I will dispute it. I just switched to Verizon and am now questioning Verizon's integrity.
Hello ft89. We're sorry for the issues you're having with your account. We will be sending you a private message to further assist.
~Ivone
We would love to take a closer look at your situation. Are you seeing this charge on your Verizon bill? How many times did you have this charge and when was the last time you were charged?
~Ivone
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