$50 Pre-Paid visa not received and removed from my account.

I signed up for FIOS and was suppose to receive a $50 Gift Card. I got the notification, "it is time to redeem your gift car." I filled out the form and now after 3 weeks of processing, its completely gone now. I called customer service and they kept saying they emailed me the link, tried multiple times and nothing. After a while the agent said, "ohh we've exceeded the amount of emails we're allowed to send." Try calling back after a few days. Im so worried now because I switched to Verizon Wireless, now and Im expecting a $550 wireless cancellation gift card to pay off my AT&T phone, I'll probably have to chase Verizon down for that gift card as well. Please help, any suggestions would be greatly appreciated. Thanks

Re: $50 Pre-Paid visa not received and removed from my account.

Hi Str8UpSucio,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.