$50 in discounts for services removed without explanation. No expiration date.

Signed up for Fios bundle with the Fios TV test drive, because I wasnt sure which TV plan to pick. Get an email, telling me I was assigned the Ultimate TV package after the test drive period. I was sure I wasn't going to get $90 worth of TV watched a month, and was told I could still change it before the next billing cycle. I logged in and after fighting the interface double checking that alI that would change was the TV package and it showed my estimated bill would be $25 cheaper per month, I confirmed the changes. I am finding out at the end of the billing cycle that they cut my discount for my internet in half and my bill has actually increased. I am quite frustrated at this point, my bill has done nothing but go up in the short 3 months I have this service. The first month was $120 roughly, then it was $150, now is almost $200. I understand the "Fios TV Test Drive" was a promotional discount for a "$60 Value" assuming you were accessing the Ultimate package. I do not feel like I can wait another month to see how much my bill will increase next month. I am supposed to have 2 $5 dollar discounts expiring 10/29/20 and 10/29/21, and a $10 Digital Voice discount that doesn't expire, as well a a $60 discount on Internet with no expiration. So I saved $25 but downgrading my "recommended TV package" but lost $50 in discounts? I switched to Verizon Fios to get better internet, all I got was frustration and anxiety. I have to say I am glad I didn't take the "2 year agreement" additional  "$20 discount and a $100 gift card". I think I should switch back to Comcast, its no gigabit connection, but I wont get lied to and randomly up-charged.

Re: $50 in discounts for services removed without explanation. No expiration date.
Moderator Emeritus

Hi billwhiplash,

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