6 MONTH Billing Error that Chat and Calls can not resolve

Since Nov 2022 I keep being billed for a $10 a month digital adapter that I returned.

A Chat rep confirmed that the warehouse received the adapter.  At least tgat us what they wrote.

I have been in SEVEN long chats.

I made two phone calls.

In every signal case, it appeared their goal was to "enhance" my Fios package and upgrade me one way or another.

I don't know what else to do becasue I'm not chatting or calling for the 10th time.

I'd really like to get this resolved becasue it's so simple but also so frustrating.

Re: 6 MONTH Billing Error that Chat and Calls can not resolve
Moderator Emeritus

Hi dattcomm,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.