6 months of stress and broken promises

[Freddy_1]

⭐☆☆☆☆ Verizon Review – “Six Months of Stress and Broken Promises”

My experience with Verizon has honestly been one of the most stressful and exhausting things I’ve ever dealt with.

It all started because my Verizon account was set up incorrectly, which meant I couldn’t even access the website or link my bank account. Because of that, I lost the autopay discount I was promised — and when my lines got disconnected, I had to pay reconnect and disconnect fees on every device. Instead of paying the $180 monthly bill I agreed to, my first one came out to almost $600. This went on for six months.

When I tried to cancel, Verizon offered to credit me $600 back, but only in $100 pieces over six months — and I had to call in every single month to ask for it. I spent hours on the phone, retelling my story over and over. On one call, after waiting an hour, I was told the manager “didn’t approve it.” I was so frustrated I nearly had a breakdown and had to call again just to reverse that decision.

I was supposed to receive the final credit by April, but it was delayed again to May or June. I was told repeatedly the credit would appear on my next bill — it never did. Because of this, my account overdrafted, and I was charged bank fees. All I got in return was an apology and another promise that never happened.

For Verizon managers — if you access my account, you can see for yourself in the notes left by every employee I spoke to and the outrageous fees on each bill. Everything I’ve described here is clearly documented.

This entire experience left me drained, anxious, and honestly disappointed in a company of Verizon’s size. No customer should ever have to fight this hard just to be treated fairly.

[vzw_customer_support]

Thank you for bringing this to our attention. Making it easy for our customers to do business with us is always a top priority. We're sorry to learn of your experience, we are sending over a private message to better assist. 

-Kristen