What a mistake coming to Verizon. I opted into the four lines and you get the iPhones on them paid over $200 in taxes and fees then I get my first bill it’s $559. Who has that kind of money laying around when I went on to set up some sort of arrangement to have the payment made when I get paid, it said I am not eligible for any type of payment arrangement now my phone is suspended. I cannot talk to any live person or customer service representative. It’s just circles and circles and circles and circles. This is the biggest mistake I’ve ever made and now Myself a nurse and my husband a truck driver are without phones because nobody has $600 laying around to pay a darn phone bill, and no other options available. Is there anyway around the automated system to speak with a live agent
Hey AS129, first and foremost, thank you for choosing Verizon. I am so sorry this is the experience you've had with us thus far. We're here to help. Please give us the opportunity to make this right. Please respond to the private note I'm sending to get started. -Red
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