I am writing to formally request assistance in resolving an issue with the trade-in promotion associated with my Verizon account. I participated in your 2022 trade-in promotion, which advertised a $700 credit per device upon trading in eligible phones. I traded in four iPhone 12 devices, all in good condition, and these were accepted under the terms of the promotion.Despite this, my account balance does not reflect the credits I should have received. Nearly three years later, my account indicates that I have paid less than $50 toward my devices. I have contacted customer service multiple times, but the representatives I have spoken with have been unable to locate the promotion or resolve the issue.
Hello simba3369. We're sorry to learn your having issues with your trade in promotion. Due to the time of the promotion it may be difficult to locate since promotions change constantly. However, we would be more than happy to check into this for you. I will send you a private message to further assist.
~Ivone
I have the paperwork for my trade ins.
I have had a similar problem. I finally set up most of my missing promo, but it is still about 200 dollars short of what it should have been. I am noticing a pattern on this for my phone about 20 months ago. It was about 100 to 150 off what it should have been. At least my other two lines for my family seem correct, and I have not had these same issues.
@HappyCamper64 wrote: I have had a similar problem. I finally set up most of my missi ng promo, but it is still about 200 dollars short of what it should have been.
HappyCamper64, we are concerned to learn that you have had an ongoing issue with a device promotion. Can you share some additional details about the history of your promotion issue so that we can investigate further?
-Andi
I am guessing this is a reply direct to customer service and is not posted online, so I can post it here. Truthfully, most of what I would say is in the notes by customer agents of my previous phone calls and chats this year.
Almost 5 days, no answer to my inquirer.
We want to help make sure you're getting your promotion. We're sending you a Private Message so we can better help.
~Jesse
Start a new topic or ask questions in the open forum.
