I was lured to Verizon from AT&T for several reasons, but what sealed the deal was a promise of a $200 gift card for each of the 4 lines I was swapping over. I then had so many problems with my order that I spent hours online and on the phone with support reps only to have to cancel my order for the 4th time and reorder. Throughout these issues a wonderful salesperson has stuck with me and helped me and was able to promise that instead of the gift cards, she would ensure that an $800 credit was instead added to my bill. This would consist of $35 activation fee waived for all 4 phones and an additional $165 credit for each line. On top of that, she offered another credit (amount unknown) for all of my trouble with having to cancel and reorder multiple times. Now flash forward to today, after many more calls because my numbers weren't ported over correctly and the credit wasn't showing, $466 has been withdrawn from my bank account. I've paid nearly $1000 to Verizon in a month (not to mention the many holds on my cards due to all the order cancels and re-orders) and have not received a single thing I was promised.
Hello there! Thanks for being a valued customer. We hate to hear of this experience and would like to help out and resolve this issue. Send us a PM so we can assist with a resolution.
-Cynthia
Customer service was not able to help with my issue and I spent yet another hour on chat with them trying to explain what had happened. I was finally able to get in touch with my original sales rep and the credits were honored. This has now been resolved. That being said, a large part of the issue with getting everything honored and getting support is that my account got recreated everytime a new order had to be created due to the system issues, so apparently there were no notes on my account about what was promised to me. Although I did eventually have a favorable outcome, the hours that I've spent on the phone and on chat with Verizon is honestly insane and will absolutely affect my decision about whether I'd do business with them in future.
I'm happy to hear your issues were fixed, but that's pretty sad you had to go through that much due to something on Verizon's end. If it's any consolation, I've lurked at the competition's forums occasionally (your old carrier has now retired their forums, but the Pink Logo Place still has forums) and "promotions not working" is a very common subject in all of them.
Start a new topic or ask questions in the open forum.
