$830 Trade-In Credit Not Applied-Billing Pattern Concern

[CreditPromisedCreditDue]

I returned my device under Verizon’s $830 trade-in offer and have signed delivery confirmation. Despite this, the credit was never applied and I was billed the full device price.I submitted proof—including tracking and signed receipt—and requested correction. Verizon acknowledged receipt but failed to resolve the issue.Based on similar complaints in this forum, this appears to be part of an ongoing pattern of billing errors related to trade-in credits. 

[vzw_customer_support]

Good morning! We've sent you a PM to help you get the trade-in promotion applied.

-Will

[CreditPromisedCreditDue · Accepted solution]

Final Update 

Resolved: Verizon applied the full $830 trade-in credit as confirmed on my account. The new billing rate reflects the adjustment going forward