$97 collection I paid off brought my score down 36 points!!!

So when I canceled my service (I was moving to new house with fiancé) I paid whatever was due and was told not only that it was paid in full but I should be getting a credit.  I returned my boxes and remotes and was told I had a balance of something like $200.  

I called and asked to make 2 payments one month apart the rep set me up.  One payment went thru apparently the other didn’t unknown to me.  I have credit report monitoring and got an alert that Verizon sent me to collections for $97 on Experian driving my score down 30 points !!   I immediately logged in and paid the $97.  So now within the last 4 days the other 2 credit bureaus popped up with the account in collections but show a $0 balance.  

I filed disputes with all 3 but I’ve never had any luck with those.  Can anyone point me on who to contact within Verizon to send a letter to them to remove these items.  5 years of building my credit back up to a 650 and now it’s all ruined over something showing a $0 balance bc I immediately paid it not knowing it was still out there.  I’m upset and angry.  

please help!!

Re: $97 collection I paid off brought my score down 36 points!!!
Moderator Emeritus

Hi Nickyfregs,

As this is a peer to peer support forum, you will need to contact Verizon directly for assistance. We have sent you a private message with contact information for a dedicated specialist who is able to help resolve your issue.