I have been locked out and cannot access to my webmail. Can't reset on-line because our home phone is no longer a home phone. We also can't supply an account number because we signed up for paperless ONE-BILL which delivers on-line bills to our verizon email account but only shows last 4 digits of our acct. Customer service says only way for them to help is with a home number or acct number. Asked them for some other verification method and they said there is none. I had to create a community account to enter this post.
I see a similar post to mine that was answered and fixed. Please help. It was locked as I entered the password incorrect too many time and need to unlock it. I found the right password. (It was saved in my old comp that crashed and just remembered it early this evening) Please unlock and answer me by the email I used for the community account as I cannot answer through my web mail!
I tried calling....to not avail. I just need my account unlocked so I can get my web mail.
This person had the same problem....
Download the Verizon In Home Agent. https://care.verizon.net/iha/IHAPC.aspx You should be able to reset your password there.
I cannot use this as I am away (laptop broke of course) and am not connected to a verizon network.
I tried downloading the program anyway but at the login screen the same thing came up and couldnt even get into the program since my account is locked.
Try this page, https://signin.verizon.com/sso/forgotflows
5 years later, same problems unsolved. Verizon is clueless and getting worse.
I have a similar issue, actually the same problem as this poster here:
https://community.verizonwireless.com/t5/My-Verizon/How-do-I-get-my-account-unlocked/td-p/695227
The account got locked because it thinks I wrongly answered the security question.
(I tried to add my reply to above webpage, but I cannot as I cannot login to locked account.
I'm in a Kafkaesque infinite loop/ twilight zone of incorrect webpages, as follows:
Account Locked
Your account has been locked due to too many unsuccessful attempts at answering your secret question. You can still gain access to your account. [THE TEMP PASSWORD NEVER GETS SENT AS FAR AS I CAN TELL. I know my password anyways. What a clueless, useless system!]
Send Temporary Password
Ok, so I hit Send Temporary password, and it asks for 4-digit pin aka "account security code" and it says: " Account Locked
Please contact Customer Service to access
your online account."
A similar useless, worthless webpage says:
"Account Locked Please contact Customer Service to
access your online account." But there is no way I can find to get the
account unlocked at that number and/or at *611 (which appears to be the
same automated clueless phone menu system). I'm calling from the cell phone btw. I was able to reset my 4-digit pin using the automated system, but it still
keeps account locked because it thinks I gave wrong answer to security
question. There appears to be no way to get the account unlocked by the
stupid automated system, and appears to be no way to get to a real
person except to navigate down to billing. Then you finally get to press
2 to talk to a real person, only to find out they are not there outside
business hours. Ok, so let's try the chat... oops that requires you
login, and I can't login since it locks my account. The only thing the
chat offers to do is change my password, but it does not need changing.
What I need to do is change my secret question, but you can't do that
without knowing answer to the original secret question, which is what
verizon thinks is wrong. Really? Really? I'm reporting this abuse to
various consumer protection agencies... this is too much to take.
The least they could do is tell you how long the account will be locked. What would be really nice, in an apparently utopian vision, is if a real person from Verizon called folks with locked accounts and helped them get unlocked.
In order to keep discussion on the community current, this topic has been locked to prevent new replies. If you have a similar question or issue that you wish to discuss, then please feel free to post a new message on the most relevant board. Thanks!
This exact same thing is happening to me right now. Why would verizon fix it for just one person and not post anything about how to fix it in the future? I’m so fed up with Verizon!
Start a new topic or ask questions in the open forum.
