I am having trouble with ACP discount. My application was approved by USAC and I have an active application id but it's not working on Verzion's website. I spoke to the customer service representative and also with the chat support but none of them were able to help. When I tried to use Verizon's website to apply for the discount, it said the information did not match. When I spoke to the representative they said either the application is not active or the information is not correct. I spoke to USAC and made sure all the information that I provided was correct. I even took a screenshot when I was filling up the ACP application and I am 100% sure that the info in USAC is accurate. I hope Verizon takes some steps to resolve my issue. I don't think a customer service representative would be able to help without escalating. Is there a way to send Verizon my USAC info via email so that they can match the info on their end?
Hi Sanuar,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on the envelope icon that appears at the top right corner of this page. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
Start a new topic or ask questions in the open forum.
