AMC+
AMCextrabill23
Enthusiast - Level 1

Hi there,

In the link below:

https://www.verizon.com/support/residential/account/manage-service/amc-plus-fios-offer-faqs/

It clearly says:

What happens when the AMC+ promotion ends? A month before the AMC+ promotion ends, you'll receive a reminder email from Verizon that you'll start to be billed for AMC+ at the end of the promotion. If you do not cancel AMC+ by the end of the 12-month promotion period, your AMC+ subscription will automatically renew, and you'll be billed by Verizon for $8.99/month.

But when mine ends, I did not receive any emails from Verizon that I'm going to start to be billed for AMC+, so I paid extra $8.99/mo (excluding tax) for a year. How could I complain and get return this extra fund deducted from me for no reason while I have not even watched AMC+ in the period?

Anyone knows?

Labels (1)
0 Likes
Reply
1 Reply
kh-gary
Moderator Emeritus

Hi AMCextrabill23,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on the envelope icon that appears at the top right corner of this page. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

Reply