Account Disconnected - Never Received Account Credit Refund
amandastaylor11

I was subscribed to Verizon FIOS TV and Internet services for two years. Throughout my subsriction period, I was a very satisfied customer. Mid-June of this year, I moved to an address where Verizon serivice isn't availble, which forced me to disconnect my services. Now I have $68.21 account credit from my last bill being overpaid. It's been three months since I have disconnected my services and I still haven't recieved my refund. I've tried contacting a FIOS representative by phone, who wasn't much help and didn't resolve my issue. All that I was told was that I would recieve my refund in 30 days, but that never happend. I'm very frustrated and I don't know what to do.

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LawrenceC
Moderator Emeritus

Hi amandastaylor11,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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