Account Locked
todd913
Newbie

I enter my User ID, I'm redirected to a forgot password screen without even getting the chance to enter a password. Then I enter my User ID and zipcode and I'm told I can only get access by receiving my password through snail mail which will take 30+ days. Then when I try accepting that, I get 404'd to a default Verizon page.

This is insane. Can I just access my e-mail? 

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Re: Account Locked
LawrenceC
Legend

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to assist you. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.

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Re: Account Locked
todd913
Newbie

I can't even sign in to do anything on the support page beyond '''talk'''' to a useless robot.

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Re: Account Locked
LawrenceC
Legend

Hi todd913,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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