How can I get Verizon to correct THEIR misspelling of my name on my account without going on hold for an hour and without generating a new credit check? They must have already run a credit check using the proper spelling, otherwise it would not have gone through. Right now, their named account holder has no credit history and, in fact, does not exist. I do not understand why they need to do another credit check when all they need is to put back one letter that they left out of my last name. Just fix it. Besides, I would think that they would want to fix it because every time I get a piece of junk mail with my name misspelled in the exact same way Verizon does, I understand just how broadly they have sold me out.
Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board. you will find a link to the private board where you and the agent may exchange information.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
Billmelater,
We haven't had a response from you and will be unable to look into any changes to the account without your information. As such we are closing your Private Support Case. If you still require assistance please make a new post.
-Adam_VZ
Start a new topic or ask questions in the open forum.
