Account Problem
Enthusiast - Level 2

When I moved to a new address, my "autopay" was canceled/turned-off without notice, so when I logged in, it said I had a past-due balance. I do not want this to count against me, nor get submitted and impact any credit. I just want the "past due" removed from my account to ensure that it isn't held against me.

I made a one-time payment to fix this.

Secondly, my bill does not include the discounts for starting new double-play service. I was supposed to get my 12 and 24 month credits back. If that was an "inaccuracy" when signing up, I want them added back.

2 Replies
Customer Service Rep


Due to multiple failed attempts to reach you we will be closing this private support case.

If you need further assistance with Verizon service feel free to send us another post.

Thank you,


Moderator Emeritus

Hi trackercode,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.