Account Wipped out by Illegal Porting of Phone Numbner

[DCPeters]

I am wondering if this has happened to anybody looking at the Forums.  

At the Begingin of last month my Phone service just quit all of the sudden and the next day i lost TV service.  I am not sure exactly the momment the Phones went out but should have realized the Robo Calls stopped.  After calling Verizon i was shocked to learn that my account had been deactivated and no one caould help me until i talked to billing.  Everyone thought my account got suppened for a accounting error yet my payment had gone through the day before the due date so i spent 3 hours on the phone going from one depertment to another as billing reactived my account but opps your phone number for 40 YEARS is gone it was taken by COMCAST.  I spent another hour on the phone to be told that it was escallated to a non-contact working group and they would reset my Account and Port Back my Number but it could take awhile.  So the Next day puff i have my TV back but no phone but that could take awhile as that was another service.  During this time i called my number and someone else answered humm seems they had a similar number but somehow got my number but off by one digit the fact that they lived in another state was also a mystery.  

After this i called Verizon after i had alocated a whole afternoon to this to be accused by the rep of everything from selling my phone number to playing a name game with them as it was my fault that the number was transfered as all the info said that i did it.   I tried to explain to him that after 40 year with the same number and 30+ years at the same address why the hell would i transfer it to some complete stranger in another state but he said it was me or someone i know in my household that i did it and would i like to sign up for a new plan and a new number as he could save me $80 since my plan jumped from $150 with Phone/TV/Interent to $230 with just TV/Internet.   After 2 hours with this kid the best i got was it was not thier problem they can't do anything and i needed accept that it was my fault that someone i knew did this and to contact Comcast.  

Well I couldn't allocate the time till the next week but after i set aside a afternoon i called COMCAST low and behold the first rep knew what to do and transfered me to the right department the Porting Department although i had to be escallated once more to a specialist department it would seem that things were slowly in motion as they had my number off the guy that had it and had a reqest from verizon to reinste my number but wait they couldn't because verizon is telling them they have no account to go with it ( It seems that Verizon threw my contract out and since i no longer have phone service the plan they put me in was for just TV/Internet) they cannot take my phone number back unless i sign a new contract that includes phone ohh and they will give me a BIG $40 savings since i am now paying $230 

I am unsure what department to reactivate my old Contract everytime i call i get pushed around by the sales people on thier general !-800-Verizon number the last time i called i just got a "well thanks you for being a Verizon Customer for 4 months"  Did not care a bit cause i refussed to sign up to thier $190 offer of a new contract.  The ease that they can Port numbers is crazy and i am dumfounded how Verizon just Dosn't Care at all. I am unsure of the next course of action as I cannot figure out who the right people to talk to at verizon i cannot seem to get past the people trying to sell me a new service agreement.  

[kh-gary]

Hi DCPeters,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.