Account cannot be changed - 6 months of problems.


What I want is to change my plan to go internet only during the Summer then have a Fios One TV box for the Winter.

In June I talked to someone to cancel my TV, but they could not change my plan and did not know why. They raised a ticket and assured me I would not be charged for TV, but of course I was and nothing was fixed

In the fall I asked to upgrade to Fios One TV box. The agent could not figure out why he could not order one for me. He raised more tickets and I never heard back.

Every month I ring and talk to someone different who can not figure it out and raises tickets and I never hear from them again.

Is there some one who I can talk to to fix my service?


Re: Account cannot be changed - 6 months of problems.
Moderator Emeritus

Hi Richard888,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.