Account charges
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Enthusiast - Level 1
  • Billing charges 

I recently purchased a mobile phone and a tablet.  I found a  better price on the phone and asked Verizon if they could match the price, they were not able.  I canceled the order, but the phone and tablet were already shipped. 

When I received the package I sent it back without opening the items. 

My original charges have not been refunded. I'm been charged for use of tablet which was never open. I was told they activated the devices when they shipped it.  Interesting that they activated for items that I had not received.  They can not reverse those charges until my due date and that's when I need to call back again to get it reversed. 

 

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