It's been a year since I installed Fios Gigabit and for some reason my account has been showing this entire time the following message:
Your order is pending
Thank you for placing your order.
Your current plan will be updated in about 5 minutes, and you may then place any additional orders.
But obviously my order was completed a year ago, and I can't do any changes to my service online, twice already I have contacted support and no one knows how to fix this problem but they simply offer to do any changes manually...
I saw some similar issues in this forum but the topics were closed or for some reason I couldn't comment on them, so I created a new thread hoping someone here can help me to finally fix this issue.
Hi ralx,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on the envelope icon that appears at the top right corner of this page. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
Start a new topic or ask questions in the open forum.
