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Account locked, but cannot reset password because # is not registered?
KisuFlower
Newbie
‎10-23-2018 05:28 PM

I'm unsure if my title makes sense, but the thing is that when I switched to verizon, I tried to register my number and set up my account but it got locked. It suggested I used the "Forgot Password" option, so I tried but I can't do anything else because then it tells me it's not registered. I tried calling the Verizon contact numbers, but I cannot get any option that lets me talk to a live representative.

Does anyone know what number I can call to get a hold of a real person Smiley LOL thank you!

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An Accepted Solution is available for this post.
Re: Account locked, but cannot reset password because # is not registered?
kh-gary
Moderator Emeritus
‎10-23-2018 07:22 PM
Hi KisuFlower,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.
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