Account moved address before the correct date and now being charged triple my monthly service bill
Mochladon
Newbie

I was planning a transfer of service from one address to another  a week from the day I submitted the request but the system instead said the transfer of service would happen immediately and I lost service at my current address.

I called customer service and they said the best route would be to cancel my original account and make a new account to get service back at my current apartment then submit a move order on the new account on the correct date. This means I got charged double for the month because I had to pay for both my old account (now cancelled) and my new account. The next day they called me and told me that they could not put in a move order for my new account and said that they would reactivate my old account (which was for my new address) and cancel my new account (which was providing service at my current address).

My new account was successfully canceled on my move day but my old account was not reactivated. I have called customer service again and they are telling me the only option is to make a 3rd!! account which will mean I have to pay for 3 months of service this month instead of the <1 month of service I am actually getting. Is there any way to fix this massive mess that Verizon customer service has created without paying more?

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Re: Account moved address before the correct date and now being charged triple my monthly service bi
LawrenceC
Moderator Emeritus

Hi Mochladon,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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